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VA Pathways

Support and strategic planning for the Pathways Internship Program Development.

Case Study

The VA Learning University (now the Employee Education System (EES), Pathways Internship Program Development, and Pathways Program Management Office (PPMO) required support to stand up, staff, and sustain a centralized VA PPMO providing VA-wide governance, strategic planning, administration, project management, continuous process improvement, internal and external communications, marketing and change management for Pathways Internship programs. 

On a Prime contract, AMSG developed requirements for standing up the VA internship management program formally known as the Pathways Program Office. AMSG gathered key requirements for the program from the VA Pathways Program stakeholders and relevant VA offices. We collected data on current processes, functions, forms, tools, databases, tracking, and reporting systems. We assisted Government stakeholders in determining best practices to be adopted or further developed for use in the centralized Pathways Program Office. AMSG worked with the Partnership for Public Service, DOD, State Department, USDA, and several other federal agencies to create the definitive federal Government Pathways Handbook containing the business requirements, policies, rules, and processes for successful Pathways implementation. We identified and implemented performance measures to drive continuous improvement for the program and deliver a highly qualified federal workforce. At its conclusion, the Office of Personnel Management (OPM) recognized AMSG’s efforts as critical to their work and expansion.

Increased enrollment from 20 to 277 interns


  • Provide support and requirements to stand up a robust VA internship management program.
  • Work alongside supervisors and Human Resource (HR) personnel across the VA Enterprise to account for existing Pathways Internship participants and inform them of increased enrollment.


  • Using Microsoft (MS) SharePoint software tools, AMSG created a state-of-the-art internship experience management tool called the Pathways Tracker, resulting in a significant increase in intern and supervisor participation.
  • Increased numbers of interns from 20 to 277, recent graduates from 6 to 111, and Presidential Management Fellows (PMFs) from 2 to 31.

“AMSG does an outstanding job providing PMO support services to VALU…AMSG has met all deliverables on time and takes great pride in the quality and timeliness of their products. They are keenly aware of the deliverable schedule and adjust and prioritize activities to accomplish the scheduled deliverables on time. AMSG is flexible and adapts easily to changing priorities. They provide sound recommendations utilizing best practices discovered in their research. AMSG continuously checks and rechecks on program direction and Gov’t guidance to ensure concurrence, and provides regular updates on risks and issues, and efforts to mitigate them.” 


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