Registration Support Customer Service Representative




AMSG is seeking a Registration Support Customer Service Representative with the Veterans Affairs Acquisition Academy (VAAA), Enterprise Shared Services (ESS) Office of Registrar (OOR)

Current Openings

Location: Frederick, MD
Education: Bachelor's Degree

Experience: 3 years of professional/related experience
Clearance Requirements: Public Trust
Job Type: Full Time

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Employee Benefits

General Description:

The Registration Support Customer Service Representative will provide operational support for the Office of the Registrar (OOR) to include course scheduling, participant registration, and processing of course cancellations following OOR standard operating procedures

Specific Duties:

  • Serves as an Enterprise Learning Management System (LMS) subject matter expert
  • Serves as a liaison to participants and visitors of the VAAA
  • Monitors communication regarding registration, enrollment, schedule changes, and questions pertaining to VAAA
  • Maintains course schedule and updates website as necessary
  • Manages the VAAA classroom schedule to include break out rooms
  • Coordinates dedicated course requests and manages the process based on OOR internal standards
  • Monitors assigned VAAA School mailboxes and responds to incoming inquiries.
  • Responsible for LMS submissions, maintaining student information, and recording course completion data within the LMS database.
  • Creates ad hoc registration reports in accordance with established SOPs as needed
  • Serves as and other Government Agency (OGA) registration liaison and facilitates the OGA payment process
  • Facilitate regular tracking of course offerings and enrollment numbers.
  • Respond to all written and telephonic requests within 48 hours