Facilities Management Support Customer Service Representative




AMSG is seeking a Facilities Management Support Customer Service Representative with the Veterans Affairs Acquisition Academy (VAAA), Enterprise Shared Services (ESS) Office of Registrar (OOR)

Current Openings

Location: Frederick, MD
Education: High School Diploma

Experience: 4 years of professional/related experience
Clearance Requirements: Public Trust
Job Type: Full Time

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Employee Benefits

General Description:

The Facilities Management Support Customer Service Representative will work with the VAAA Facilities Manager to assist in day to day operations for VAAA. This includes front desk support, assisting in day to day building operations, and preparing classroom for the next class.

Specific Duties:

  • Provide Morning Greeting Coverage
  • Provide Lunch Coverage for the Front Desk
  • Provide Front Desk Coverage
  • Directing visitors to their destinations, and answering incoming calls
  • Support VAAA efforts in the management of classrooms, breakout rooms, and meeting space, to include setup/breakdown, ensuring the rooms are clean, working closely with IT, and stocking the room with supplies as needed for each class/meeting as needed
  • Greet any visitors and students attending training at the VAAA
  • Handle any requests received from visitors and students
  • Perform a variety of other office tasks, such as faxing or emailing
  • Handle mail per the Mailroom Standard Operating Procedure (SOP)
  • Create VA temporary badges for visitors/students as needed
  • Act as the point of contact for building visitors and inform the visit sponsor of the visitor’s arrival
  • Facilitate contacting VAAA staff and/or IT staff in a variety of office tasks, faxing and emailing
  • Maintain Seating Charts
  • Maintain Phone List of VAAA employees and contractors
  • Ensure classrooms are stocked with supplies prior to scheduled course offering following Office of Registrar (OOR) standard practices
  • Distribute course materials supplied for the training per the course requirement
  • Report any building/classroom issues to the Registrar and Facility Manager
  • Modify classroom setup in accordance with course manager/instructor requests
  • Prepare student sign in sheets and facilitate student sign in and tracking
  • Advise VAAA staff of issues which arise
  • Perform operational duties as required to support students, instructors, and VAAA daily school operations
  • Facilitate ad hoc data requests from VAAA staff