Travel Support Customer Service Representative

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CAREERS

CAREERS

AMSG is seeking a Travel Support Customer Service Representative with the Veterans Affairs Acquisition Academy (VAAA), Enterprise Shared Services (ESS) Office of Registrar (OOR)

Current Openings

Location: Frederick, MD
Education: Bachelor's Degree

Experience: 3 years of professional/related experience
Clearance Requirements: Public Trust
Job Type: Full Time

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Employee Benefits

General Description:

The Travel Support Customer Service Representative will provide guidance for student travelers and the schools regarding Travel Policy and Academy instructions.

Specific Duties:



  • Monitor VAAA Travel Mailbox (Outlook), respond to student inquiries, forward student inquires to the appropriate school or recipient
  • Answer student inquiries via phone (high volume at times)
  • Route questions that can’t be answered or approvals needed to the appropriate school or contact and follow up to ensure response
  • Provide voucher reconciliation information for each school
  • Serve as Travel Liaison to CSA on a variety of travel issues between student and school
  • Document communications on a transactional basis
  • Provide course schedule updates weekly to key stakeholders
  • Interact with Key Stakeholders (internal and external)
  • Ensure communication between organizations to streamline and ensure consistency of travel approvals and reviews across the Academy
  • Provide ad hoc student travel reports
  • Communicate with traveler and traveler coordinators to support and resolve any issues and questions before and after travel
  • Attend meetings to discuss travel issues and provide resolutions to ensure future problems are limited
  • Update Academy Travel instructions on an as needed basis
  • Provide a thorough and specific review of all local and TDY travel authorizations and vouchers
  • Certify all local and TDY travel authorizations and vouchers
  • Generate production reports showing qualitative and quantitative results based upon audits of work performed by travel team personnel